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Dynamics 365 Support Engineer

Type: Permanent
Location: London, Greater London, England
Salary: GBP28000 to 35000 Annual
Job Reference: Trill365SR

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Dynamics 365 Support Engineer

£28’000 – £35’000 pa + Benefits / London

Great opportunity with a specialist software development consultancy to join a team of technical architects, consultants, developers, project managers and account managers as a Dynamics 365 Support Engineer.

Reporting directly to the Service Delivery Manager your core duties would include;

  • Provide Tier 1 support – Logging, Managing, investigating, resolving etc.
  • Provide Tier 2 support on escalated cases where a deeper technical knowledge is required.
  • Be fully engaged in the ongoing managed delivery of ongoing projects.
  • Provide support to developers as required and help as technical bridge between SDM and developers.
  • Own IT-related support tickets and provide timely updates to both internal and external stakeholders.
  • Provide specialist internal support to the business when required.
  • Provide specialist support in third party technologies

There will be some third party integrations;

  • Marketing Automation Tools/Bulk mailing tools (DotMailer, MailChimp, SendGrid…)
  • CMS Web Integrations (Sitecore, Umbraco, Kentico…)
  • SharePoint Integrations

Day to day tools being utilized;

  • Internal day to day tools o Microsoft Dynamics 365 Cloud
  • Specialized tools o SQL Server Management Studio (T-SQL)
  • Visual Studio (including SSDT)
  • Documentation and sharing tools o Office 365
  • Testing and tracing tools o Microsoft Team Services/Team Foundation Server
  • Microsoft Test Management Studio

Key skills;

  • Microsoft Dynamics CRM /365 (CRM versions: 2011/2013/2015/2016/365)

Software Support and Administration

System configuration and customization

User training

Report Writing

  • Software Development Background (C# and JavaScript)
  • SQL and Database Management (T-SQL and SSRS)
  • SharePoint (on-premise and cloud)

If you are ready to take on a new challenge with ae cohesive, fun loving, personal but professional development consultancy that are caring, flexible and motivated to improve constantly then please get in touch for immediate consideration on 01892 507 121, or

Honest, ethical, professional, knowledgeable recruitment experts. Blue Pelican Technology comprises highly trained consultants with more than 50 years combined experience within their specialist markets. As part of our Standards you can be assured of an enhanced level of service whether you’re dealing with us as a candidate or client (

You can view all our vacancies on our web site or call 01892 507 100 and ask for the Technology Division for further information.

How to apply

If this position is of interest please send us your CV here, or you can call 01892 507 100 to discuss this and other vacancies that may suit.

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