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Annual Feedback Survey

Blue Pelican’s founding principles were to focus on service-based, consultative recruitment with candidate and client care at its heart. We get a great many testimonials from clients and candidates that tell us we are doing lots of things well.  However we check how all our customers feel about what we do for them.  Not just those candidates that we find jobs for or those clients we fill vacancies for – every candidate or client that we try to help over the course of our year.

We created the Blue Pelican Annual Feedback Survey which investigates the level of service provided to:

  • ALL clients who instructed Blue Pelican on a vacancy (whether we filled it or not)
  • ALL candidates we submitted for a vacancy (whether we placed them or not)

Our objectives are:

  • To gain feedback on Blue Pelican’s service from our customers (Clients and Candidates)
  • To benchmark against previous results
  • To identify potential service area improvements
  • To uncover customers who may need urgent attention
  • To highlight and reward our best performing consultants

We first undertook the survey in 2012 and have repeated annually since.  The full results of our 2014 Survey is contained in a pdf report which can be viewed by clicking on the link below:

2014 Customer Feedback Survey

We are delighted by the results and strive every day to maintain or improve these standards. The independent marketing consultancy, who has conducted these surveys on behalf of a number of recruitment agencies, confirmed our scores are extremely strong and amongst some of the best they’ve come across. It was fantastic for us to see how consistently our consultants are delivering the enhanced service levels which are the cornerstone of the Blue Pelican philosophy; and how they are perceived as genuine experts within their specialist markets. Obviously we are not perfect and we did get some suggestions for improvements we can make. The whole company has already met to review these points and consultants have put forward ideas as to how these shortfalls can be remedied. Improvements have already been implemented so we can hopefully move towards improving on these results next year.

We are always interested in hearing your thoughts and feedback on any dealings you have had with Blue Pelican so if you didn’t have a chance to complete the relevant survey but would still like an opportunity to let us know of any improvements we could look at (or something we’ve done well) please don’t hesitate to get in touch – gemma@bluepelican.com.

 


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